January 1, '07January 8, '07January 15, '07January 22, '07
FSSMTWTFSSMTWTFSSMTWTFSSMTWTFSSMTWTF
Indicators
Task Name
Duration
Start
Finish
Predecessors
Resource Names
-Insurance Claim Processing22 daysMon 01.01.07Tue 30.01.07
Read the note for an explanation of the purpose of this template0 daysMon 01.01.07Mon 01.01.07
Claim is registered or customer notifies us of potential claim2 hrsMon 01.01.07Mon 01.01.071Agent,Customer
-Enter Originating Customer Claim into System1 dayMon 01.01.07Mon 01.01.07
Case identifier assigned0 daysMon 01.01.07Mon 01.01.072
Claim information is taken2 hrsMon 01.01.07Mon 01.01.074Agent,Customer
Claimant is directed to estimator0 hrsMon 01.01.07Mon 01.01.075Agent,Customer
Adjuster is assigned1 dayMon 01.01.07Tue 02.01.076Adjuster
Adjuster checks "unrepaired damage" history1 hrTue 02.01.07Tue 02.01.077Adjuster
Customer delivers auto to estimator2 daysTue 02.01.07Thu 04.01.078Customer
Estimator reviews damage2 hrsThu 04.01.07Thu 04.01.079Estimator
Estimate reviewed/approved by adjuster1 hrThu 04.01.07Fri 05.01.0710
-If Estimate Does Not Exceed Deductible12 daysFri 05.01.07Mon 22.01.07
Adjuster suggests possible repair locations0 hrsFri 05.01.07Fri 05.01.0711Adjuster
Claim information and estimate is registered with "unrepaired damage" group1 hrFri 05.01.07Fri 05.01.0713Adjuster
-If "Hidden Damage" Is Encountered 2 daysFri 05.01.07Mon 08.01.07
Repairer notifies adjuster1 dayFri 05.01.07Mon 08.01.0714Repairer
Adjuster determines if new estimate exceeds deductible4 hrsMon 08.01.07Mon 08.01.0716Adjuster
Repair performed (and paid for by customer)10 daysMon 08.01.07Mon 22.01.0717Adjuster,Repairer
Customer notifies us of repairs complete (and amount)0 hrsMon 22.01.07Mon 22.01.0718Agent,Customer
Customer [Repairs] Complete0 daysMon 22.01.07Mon 22.01.0719
-If Estimate Exceeds Deductible15 daysMon 08.01.07Fri 26.01.07
-If Auto Is Considered "Unrecoverable"2 daysMon 08.01.07Tue 09.01.07
Issue amount (less the deductible) less salvage revenue1 dayMon 08.01.07Tue 09.01.0711,17Adjuster
Customer [Repair] closed0 daysTue 09.01.07Tue 09.01.0723
-If Repairs Are Performed (That Exceed the Deductible)15 daysMon 08.01.07Fri 26.01.07
Repairs performed10 daysMon 08.01.07Mon 22.01.0711,17Repairer
Customer billed for (and pays) any remainder on the deductible0 hrsMon 22.01.07Mon 22.01.0726Repairer,Customer
Receive repair invoice (from repairer)0 daysThu 25.01.07Thu 25.01.0727+3 daysAdjuster
Adjuster approves payment to the repairer1 dayThu 25.01.07Fri 26.01.0728Adjuster
Repair complete information is registered with "unrepaired damage" group1 hrFri 26.01.07Fri 26.01.0729Adjuster
Customer [repair] claim on the incident is closed0 daysFri 26.01.07Fri 26.01.0730
-If Claim Involves Injury2 daysMon 01.01.07Tue 02.01.07
If this is a 'No Fault' state or there is a medical rider, pay up to injury amount1 dayMon 01.01.07Tue 02.01.072Adjuster
If "Fault" state, and customer injured external claimant, flag for receipt of potential litigation1 hrMon 01.01.07Mon 01.01.072Adjuster
Customer injury claim closed0 daysTue 02.01.07Tue 02.01.0733,34
-For Each Claimant (If Multi-Claimant Incident)17 daysTue 02.01.07Wed 24.01.07
Claimant files claim0 daysTue 02.01.07Tue 02.01.077Claimant
Adjuster checks "unrepaired damage" history1 hrTue 02.01.07Tue 02.01.0737Adjuster
Estimator reviews damage2 hrsTue 02.01.07Tue 02.01.0738Estimator
Estimate reviewed by adjuster1 hrTue 02.01.07Wed 03.01.0739Adjuster
Repair performed10 daysWed 03.01.07Wed 17.01.0740Repairer
Receive repair invoice (from repairer)0 daysMon 22.01.07Mon 22.01.0741+3 daysAdjuster
Pay repairer1 dayMon 22.01.07Tue 23.01.0742Adjuster
Finalize incident entry in system1 dayTue 23.01.07Wed 24.01.0743Adjuster
This claimant [repair] claim closed0 daysWed 24.01.07Wed 24.01.0744
-If Claim Involves Injury11 daysTue 02.01.07Tue 16.01.07
Negotiate injury resolution5 daysTue 02.01.07Tue 09.01.0737Adjuster,Claimant
Issue payment5 daysTue 09.01.07Tue 16.01.0747Adjuster
This claimant [injury] claim closed0 daysTue 16.01.07Tue 16.01.0748
-Subrogation Analysis3 daysFri 26.01.07Tue 30.01.07
Examine the case for applicability of subrogation process1 dayFri 26.01.07Mon 29.01.0720,24,31,35,45,49
If subrogation is applicable, initiate subrogation process4 hrsMon 29.01.07Tue 30.01.0751
Incident/Originating Claim Closed0 daysTue 30.01.07Tue 30.01.0752
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Ready













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