|  Insurance Claim Processing | 22 days | 1/1/2007 | 1/30/2007 | | |
|  Read the note for an explanation of the purpose of this template | 0 days | 1/1/2007 | 1/1/2007 | | |
| Claim is registered or customer notifies us of potential claim | 2 hrs | 1/1/2007 | 1/1/2007 | 1 | Agent,Customer |
| Enter Originating Customer Claim into System | 1 day | 1/1/2007 | 1/1/2007 | | |
| Case identifier assigned | 0 days | 1/1/2007 | 1/1/2007 | 2 | |
| Claim information is taken | 2 hrs | 1/1/2007 | 1/1/2007 | 4 | Agent,Customer |
| Claimant is directed to estimator | 0 hrs | 1/1/2007 | 1/1/2007 | 5 | Agent,Customer |
| Adjuster is assigned | 1 day | 1/1/2007 | 1/2/2007 | 6 | Adjuster |
| Adjuster checks "unrepaired damage" history | 1 hr | 1/2/2007 | 1/2/2007 | 7 | Adjuster |
| Customer delivers auto to estimator | 2 days | 1/2/2007 | 1/4/2007 | 8 | Customer |
| Estimator reviews damage | 2 hrs | 1/4/2007 | 1/4/2007 | 9 | Estimator |
| Estimate reviewed/approved by adjuster | 1 hr | 1/4/2007 | 1/5/2007 | 10 | |
| If Estimate Does Not Exceed Deductible | 12 days | 1/5/2007 | 1/22/2007 | | |
| Adjuster suggests possible repair locations | 0 hrs | 1/5/2007 | 1/5/2007 | 11 | Adjuster |
| Claim information and estimate is registered with "unrepaired damage" group | 1 hr | 1/5/2007 | 1/5/2007 | 13 | Adjuster |
| If "Hidden Damage" Is Encountered | 2 days | 1/5/2007 | 1/8/2007 | | |
| Repairer notifies adjuster | 1 day | 1/5/2007 | 1/8/2007 | 14 | Repairer |
| Adjuster determines if new estimate exceeds deductible | 4 hrs | 1/8/2007 | 1/8/2007 | 16 | Adjuster |
| Repair performed (and paid for by customer) | 10 days | 1/8/2007 | 1/22/2007 | 17 | Adjuster,Repairer |
| Customer notifies us of repairs complete (and amount) | 0 hrs | 1/22/2007 | 1/22/2007 | 18 | Agent,Customer |
| Customer [Repairs] Complete | 0 days | 1/22/2007 | 1/22/2007 | 19 | |
| If Estimate Exceeds Deductible | 15 days | 1/8/2007 | 1/26/2007 | | |
| If Auto Is Considered "Unrecoverable" | 2 days | 1/8/2007 | 1/9/2007 | | |
| Issue amount (less the deductible) less salvage revenue | 1 day | 1/8/2007 | 1/9/2007 | 11,17 | Adjuster |
| Customer [Repair] closed | 0 days | 1/9/2007 | 1/9/2007 | 23 | |
| If Repairs Are Performed (That Exceed the Deductible) | 15 days | 1/8/2007 | 1/26/2007 | | |
| Repairs performed | 10 days | 1/8/2007 | 1/22/2007 | 11,17 | Repairer |
| Customer billed for (and pays) any remainder on the deductible | 0 hrs | 1/22/2007 | 1/22/2007 | 26 | Repairer,Customer |
| Receive repair invoice (from repairer) | 0 days | 1/25/2007 | 1/25/2007 | 27+3 days | Adjuster |
| Adjuster approves payment to the repairer | 1 day | 1/25/2007 | 1/26/2007 | 28 | Adjuster |
| Repair complete information is registered with "unrepaired damage" group | 1 hr | 1/26/2007 | 1/26/2007 | 29 | Adjuster |
| Customer [repair] claim on the incident is closed | 0 days | 1/26/2007 | 1/26/2007 | 30 | |
| If Claim Involves Injury | 2 days | 1/1/2007 | 1/2/2007 | | |
| If this is a 'No Fault' state or there is a medical rider, pay up to injury amount | 1 day | 1/1/2007 | 1/2/2007 | 2 | Adjuster |
| If "Fault" state, and customer injured external claimant, flag for receipt of potential litigation | 1 hr | 1/1/2007 | 1/1/2007 | 2 | Adjuster |
| Customer injury claim closed | 0 days | 1/2/2007 | 1/2/2007 | 33,34 | |
| For Each Claimant (If Multi-Claimant Incident) | 17 days | 1/2/2007 | 1/24/2007 | | |
| Claimant files claim | 0 days | 1/2/2007 | 1/2/2007 | 7 | Claimant |
| Adjuster checks "unrepaired damage" history | 1 hr | 1/2/2007 | 1/2/2007 | 37 | Adjuster |
| Estimator reviews damage | 2 hrs | 1/2/2007 | 1/2/2007 | 38 | Estimator |
| Estimate reviewed by adjuster | 1 hr | 1/2/2007 | 1/3/2007 | 39 | Adjuster |
| Repair performed | 10 days | 1/3/2007 | 1/17/2007 | 40 | Repairer |
| Receive repair invoice (from repairer) | 0 days | 1/22/2007 | 1/22/2007 | 41+3 days | Adjuster |
| Pay repairer | 1 day | 1/22/2007 | 1/23/2007 | 42 | Adjuster |
| Finalize incident entry in system | 1 day | 1/23/2007 | 1/24/2007 | 43 | Adjuster |
| This claimant [repair] claim closed | 0 days | 1/24/2007 | 1/24/2007 | 44 | |
| If Claim Involves Injury | 11 days | 1/2/2007 | 1/16/2007 | | |
| Negotiate injury resolution | 5 days | 1/2/2007 | 1/9/2007 | 37 | Adjuster,Claimant |
| Issue payment | 5 days | 1/9/2007 | 1/16/2007 | 47 | Adjuster |
| This claimant [injury] claim closed | 0 days | 1/16/2007 | 1/16/2007 | 48 | |
| Subrogation Analysis | 3 days | 1/26/2007 | 1/30/2007 | | |
| Examine the case for applicability of subrogation process | 1 day | 1/26/2007 | 1/29/2007 | 20,24,31,35,45,49 | |
| If subrogation is applicable, initiate subrogation process | 4 hrs | 1/29/2007 | 1/30/2007 | 51 | |
| Incident/Originating Claim Closed | 0 days | 1/30/2007 | 1/30/2007 | 52 | |
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