January 1, '07January 8, '07January 15, '07January 22, '07
FSSMTWTFSSMTWTFSSMTWTFSSMTWTFSS
Indicators
Task Name
Duration
Start
Finish
Predecessors
Resource Names
-Customer Feedback Monitoring19 days?Mon 01.01.07Thu 25.01.07
Read the note for an explanation of the purpose of this template1 day?Mon 01.01.07Mon 01.01.07
-Develop Customer Feedback Collection Processes5 days?Tue 02.01.07Mon 08.01.07
-Define sources of customer feedback1 day?Tue 02.01.07Tue 02.01.07
Identify sources of voluntary customer feedback1 day?Tue 02.01.07Tue 02.01.071Product Manager,Data Analyst
Identify sources for solicited customer feedback1 day?Tue 02.01.07Tue 02.01.071Product Manager,Data Analyst
Determine internal and competitive sources of customer feedback1 day?Tue 02.01.07Tue 02.01.071Product Manager,Data Analyst
Determine Data Collection Methods1 day?Wed 03.01.07Wed 03.01.074,5,6Data Analyst
-Determine Data Analysis Methods3 days?Thu 04.01.07Mon 08.01.07Data Analyst
Determine appropriate data analysis method1 day?Thu 04.01.07Thu 04.01.077
Develop a plan and a schedule for performing analysis1 day?Fri 05.01.07Fri 05.01.079
Incorporate the developed analysis schedule into this schedule1 day?Mon 08.01.07Mon 08.01.0710
Design of Feedback Collection and Analysis Process COMPLETE0 daysMon 08.01.07Mon 08.01.0711
-Design Customer Issue Response Process5 days?Tue 02.01.07Mon 08.01.07
Design method for following up with customer issues1 day?Tue 02.01.07Tue 02.01.071Customer Service Manager
Identify resources responsible for working with unsatisfied customers1 day?Wed 03.01.07Wed 03.01.0714Customer Service Manager
Define issue resolution process1 day?Thu 04.01.07Thu 04.01.0715Customer Service Manager
Designate resource as being accountable for resolving customer issues1 day?Fri 05.01.07Fri 05.01.0716Customer Service Manager
Define customer follow-up process1 day?Mon 08.01.07Mon 08.01.0717Customer Service Manager
Design of Customer Issue Response Process COMPLETE0 daysMon 08.01.07Mon 08.01.0718
-Design Customer Feedback Monitoring Process8 days?Tue 02.01.07Thu 11.01.07
Obtain objectives for customer satisfaction1 day?Tue 02.01.07Tue 02.01.071Product Manager
Obtain sales objectives for the product 1 day?Tue 02.01.07Tue 02.01.071Product Manager
Research alternatives to measure customer satisfaction and sales goals1 day?Wed 03.01.07Wed 03.01.0721,22Product Manager,Data Analyst
Perform financial analysis for each alternative1 day?Thu 04.01.07Thu 04.01.0723Product Manager
Draft overall budget1 day?Fri 05.01.07Fri 05.01.0724
Present recommendation to executives1 day?Mon 08.01.07Mon 08.01.0725Product Manager
Develop feedback collection programs and vehicles 1 day?Tue 09.01.07Tue 09.01.0726Data Analyst
Create internal communication plan(s) for feedback results1 day?Wed 10.01.07Wed 10.01.0727Product Manager
Acquire executive sign-off on plan and budget1 day?Thu 11.01.07Thu 11.01.0728
Design of Customer Feedback Program COMPLETE 0 daysThu 11.01.07Thu 11.01.0729
-Deploy Feedback Program 3 days?Fri 12.01.07Tue 16.01.07
Implement data collection methods for all sources of feedback1 day?Fri 12.01.07Fri 12.01.0712,19,30Customer Service Manager
Implement customer response process1 day?Mon 15.01.07Mon 15.01.0732Customer Service Manager
Implement monitoring processes1 day?Tue 16.01.07Tue 16.01.0733Customer Service Manager
Deployment COMPLETE0 daysTue 16.01.07Tue 16.01.0734
-Monitor Customer Feedback7 days?Wed 17.01.07Thu 25.01.07
Collect data from all sources0 days?Wed 17.01.07Wed 17.01.0735Data Analyst,Customer Representative
Monitor support capacity1 day?Wed 17.01.07Wed 17.01.0735Customer Service Manager
Analyze customer feedback: Look for patterns and problem areas1 day?Thu 18.01.07Thu 18.01.0737,38Product Manager,Data Analyst
Measure customer satisfaction levels over the course of the program 1 day?Fri 19.01.07Fri 19.01.0739Product Manager,Data Analyst
Review customer follow-ups: Measure success and customer response1 day?Mon 22.01.07Mon 22.01.0740Product Manager,Data Analyst
Review resolutions of customer issues1 day?Tue 23.01.07Tue 23.01.0741Product Manager,Customer Service Manager
Deliver feedback to product team1 day?Wed 24.01.07Wed 24.01.0742Product Manager
Establish continuous improvement cycle for program1 day?Thu 25.01.07Thu 25.01.0743Product Manager,Customer Service Manager
Customer Feedback Monitoring Program COMPLETE0 daysThu 25.01.07Thu 25.01.0742,44
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Ready













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